Privacy Policy

1. Scope and Acceptance

By accessing or using our online platform or providing personal information to us, you acknowledge that you accept the practices described in this Privacy Policy. This policy applies to our site and any services provided by LineWork Auto Service.

2. Information We Collect

We collect information needed to provide and improve our services. Categories of information we may collect include:

• Contact information: name, email address, phone number, and mailing address when you request services or contact support.
• Vehicle information: vehicle make, model, year, registration details, and service history that you provide to schedule or receive automotive services.
• Payment information: transactional details such as billing address and payment confirmation. We do not store full payment card numbers on our servers; payment processing is handled by secure third-party processors.
• Technical data: IP address, device type, browser type, operating system, and timestamps collected automatically when you interact with our site.
• Usage data: pages visited, actions taken on the site, cookies, and similar tracking technologies.

3. How We Use Information

We use personal information for the following purposes:

• To provide, maintain, and improve our services, including scheduling, billing, and service reminders.
• To communicate with you about appointments, service updates, promotions, and support inquiries.
• To process payments and prevent fraud.
• To personalize your experience on our platform and to analyze usage patterns to improve functionality.
• To comply with legal obligations and exercise or defend legal claims.

4. Legal Bases for Processing (Where Applicable)

When required by applicable law (for example, under the GDPR), we rely on one or more legal bases to process personal information, including:

• Performance of a contract (e.g., to deliver services you requested).
• Consent, where you have provided it for a specific purpose.
• Legitimate interests, such as improving our services and protecting our platform from fraud, balanced against your rights and interests.
• Legal compliance or to respond to lawful requests by public authorities.

5. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to collect information about activity on our platform and to provide certain features. Cookies help us remember preferences, understand site performance, and deliver a better user experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Sharing and Disclosure

We do not sell personal information. We may share personal information with:

• Service providers and business partners who perform services on our behalf (e.g., payment processors, booking systems, analytics providers) under agreements that limit their use of the data.
• Authorities or other third parties when required by law, legal process, or to protect rights, safety, or property.
• Affiliates and successors in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

7. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards designed to protect personal information; however, no security measures are perfect. If a breach affects your personal information, we will act in accordance with applicable law to notify you when required.

8. International Transfers

Personal information may be processed and stored in jurisdictions outside your home country. When transferring personal data across borders, we use appropriate safeguards required by applicable law, such as contractual protections and working only with partners who meet acceptable data protection standards.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, deletion, objection to processing, restriction of processing, and data portability. To exercise your rights or make a privacy-related request, contact us at info@linework.today. We may ask you to verify your identity before responding to requests.

10. Children

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under applicable age thresholds. If you believe we have collected information from a child in violation of applicable law, please contact us so we can take appropriate steps.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we make material changes, we will provide notice through the platform or other means. Continued use after changes indicates acceptance of the revised policy.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact: